Refund policy

Our promise. If a bag isn't the best coffee in your kitchen, tell us within 30 days of delivery and we'll send a replacement or refund it. You don't need to send the coffee back.

Damaged or wrong order. Email a photo within 14 days and we'll send the right coffee straight away, at no cost to you.

Become a Regular. Skip, swap or cancel from your account any time before Monday, when the week's coffee is roasted. Deliveries that have already shipped can't be cancelled, but the promise above still applies.

How refunds work. Refunds go back to your original payment method within 5 to 10 business days of approval.

Contact. Use the contact page and we'll reply within one business day.